Customer Support Specialist

PJ Uptown

Permanent

MYR 4500

關於角色

Responsibilities:

• To attend and to support the various ad-hoc customers’ issues to meet Customers’ expectations on response time.

• To maintain and keep track of all software maintenance agreements.

• To assist in ensuring all maintenance contracts are signed timely once warranty period is expired.

• To provide software support at office/client premises.

• To provide online support to clients via telephone or electronic media.

• To familiarize with company products and services.

• To procure software for operational and business purposes.

• To record, report and troubleshoot, if possible, all software errors discovered.

• To assist in designing and implementing procedures on customers support programs.

• To prepare and process all training and support documentations and coordinating /collaborating such documents with the Post Development Team on standards and frameworks related to this task.

• To assume responsibilities delegated by the Management.

Requirements:

• Bachelor Degree in Computer Science or Information Technology.

• Must have good command in English, both spoken and written, good communication and interpersonal skills.

• At least 2 years’ experience in related field.

• Must have good command in Mandarin as support might involve Hong Kong clients.

• Initiative with good analytical skills, the ability to work under minimal supervision and able to handle multi-tasking roles.

• Knowledge in LAN, DOS, Windows, Windows NT, Windows 2000 and Windows XP based system environment.

• Have strong technical knowledge on either Oracle 8i/9i or 10g or MS SQL 2000/2005 databases.

• Possessing own transportation would be an added advantage.

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