E-Commerce Customer Support

Petaling Jaya, Selangor, Malaysia

Permanent

MYR 3,500 - MYR 4,300

關於角色

Job description

Responsibilities:

Provide exceptional eCommerce Customer Support in the form of voice, chat, and email.
Be an ambassador of the Sport's brand by living and breathing the values.
Proactive about pleasing your customers; obsessed with making sure needs are met.
A natural multi-tasker who can remain unfazed by a fast-paced environment.
Meticulous and vigilant, with a high level of attention to detail.
A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation.

Requirements:

Native /mother tongue speaker for the relevant market (Mandarin or Cantonese + English)
Fearlessly independent with the ability to think on your feet, there´s no finish line to what’s possible
Exceptional customer service focus, high-energy, driven, articulate, and a friendly personality
Excellent technical skills including Microsoft Office, Zendesk is a plus
Resourceful and willing to take the initiative in a fast-paced environment

*This is a Hybrid workplace, 50% WFH and 50% in-office if required.
*This is Shift hours, starting from 4 am/5 am to 11 pm, schedule will be provided.
*Off 2 days in a week.
*Additional allowance including parking, attendance and adherence, quarterly KPI incentive and language allowance.

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