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Marble Surface

E-commerce Customer Support (Mandarin Speaking)

Petaling Jaya, Selangor, Malaysia

Permanent

MYR 4,000 - MYR 4,300

關於角色

Job description

Responsibilities:

  • Provide exceptional eCommerce Customer Support in the form of voice, chat, and email.

  • Be an ambassador of the Sport's brand by living and breathing the values.

  • Proactive about pleasing your customers; obsessed with making sure needs are met.

  • A natural multi-tasker who can remain unfazed by a fast-paced environment.

  • Meticulous and vigilant, with a high level of attention to detail.

  • A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation.

Requirements:

  • Native /mother tongue speaker for the relevant market (Mandarin + English)

  • Fearlessly independent with the ability to think on your feet, there´s no finish line to what’s possible

  • Exceptional customer service focus, high-energy, driven, articulate, and a friendly personality

  • Excellent technical skills including Microsoft Office, Zendesk is a plus

  • Resourceful and willing to take the initiative in a fast-paced environment

  • Fresh Graduate encourage to apply.

*This is a Hybrid workplace, 50% WFH and 50% in-office if required.
*This is Shift hours, starting from 4 am/5 am to 11 pm, schedule will be provided.
*Off 2 days in a week.
*Additional allowance including parking, attendance and adherence, quarterly KPI incentive and language allowance.

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