L1 Helpdesk Support Engineer (6 Position)

Sunway GEO Avenue, Jalan Lagoon Selatan, Bandar Sunway, Subang Jaya, Selangor, Malaysia

Permanent

MYR 6,900

關於角色

Job Overview

The L1 Helpdesk Support Engineer is a crucial member of the IT support team responsible for providing frontline technical assistance to end-users within the organization. This role involves addressing and resolving a wide range of IT-related issues, including hardware, software, network, and application problems. The L1 Helpdesk Support Engineer must possess strong communication skills and a customer-centric approach to ensure prompt and effective support to end-users.

Responsibilities and Duties

▪ Handle emails, calls and remote support.

▪ Assist with troubleshooting devices and laptops.

▪ support end user with their queries.

▪ Assist on documentation.

Requirement

▪ Fresh grade with IT related certificate candidate that willing to learn are welcome to apply.

▪ Must at least have basic knowledge for example servers, network related knowledge.

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